If you do not see your question below, please contact me so I can be of assistance!
Which countries do you currently sell to?
Where can I purchase Pitch Publications Products?
Currently, Pitch Publications’ materials are sold at Teachers Pay Teachers, TES, and right here on Pitch Publications. Each product listed on these sites is identical. In addition, the regular price is identical at each location. However, sales price may fluctuate from location to location due to sales created by the individual sites (i.e. Teachers Pay Teachers site-wide sales offered by Teachers Pay Teachers).
Are there any advantages to buying at PitchPublications.com vs TpT, TES, etc.?
What form of payment do you accept?
Do you accept purchase orders?
Am I responsible for tax or duties?
International customers are responsible for all customs/duties charged by their applicable country.
Note: this is subject to change at any time to comply with local, national, and international tax laws.
How do I access my digital items?
- An automatic email with the download link is generated every time you make a purchase so check your inbox and spam/junk box then click on the link in the email.
- Log in to your account and you will find a list of your purchases, which you can download at any time onto any of your devices.
When will my product be shipped?
How long does shipping take?
In the continental US, shipping generally takes 3-5 business days. Add 3 days for Alaska or Hawaii. Shipping time for hard copy books is running about 7-10 business days due to book printing time.
Shipping outside the United States can take 30 days or more depending on customs.
Returns and Refunds
What is your return policy?
Due to the nature of these products, once a set is bought and downloaded, it cannot be returned. Please also ensure that you look carefully at what you are buying and read the details underneath each product before you make a purchase. Your satisfaction means a lot to us and will be happy to work with you, if you are unsatisfied. If you have a problem or question about your order, please contact [email protected] so we may be of assistance.
We accept returns of physical products, but buyer will be responsible for all return shipping costs. In addition, shipping costs will NOT be refunded. Returns accepted for 30 days after purchase.
What is your refund policy?
Digital Products – Due to the nature of these products, once a product is bought and downloaded, it cannot be returned. Please ensure that you look carefully at what you are buying and read the details underneath each product before you make a purchase. Your satisfaction means a lot to us and will be happy to work with you, if you are unsatisfied.