Pitch Publications Store FAQs

If you do not see your question below, please contact me so I can be of assistance!

General Questions

Which countries do you currently sell to?

Currently, Pitch Publications sells items to the United States, Canada, Japan, and Australia.  Customers in other countries may purchase items from JWPepper, TES, or Teachers Pay Teachers.  Feel free to contact me if you live in a country not listed and would like to inquire about shipping.

Where can I purchase Pitch Publications Products?

Currently, Pitch Publications’ materials are sold at Teachers Pay Teachers, JW Pepper,  TES, and right here on Pitch Publications.  Each product listed on these sites is identical.  In addition, the regular price is identical at each location.  However, sales price may fluctuate from location to location due to sales created by the individual sites (i.e. Teachers Pay Teachers site-wide sales offered by Teachers Pay Teachers).

Are there any advantages to buying at PitchPublications.com vs TpT, TES, etc.?

Yes!  I am able to offer specific customer and product discounts not otherwise available at other sites.  With that said, each product listed in multiple marketplaces has identical content.  If you purchased the Science of Sound lesson at TpT, it is identical to the Science of Sound lesson purchased at PitchPublications.com. Individual sale prices may fluctuate due to sales offered by the parent company (i.e. Teachers Pay Teachers site-wide sales).

Payment

What form of payment do you accept?

We accept most major credit cards via PayPal and Stripe payments. We do NOT accept personal checks or money orders.  We do accept checks when paying via Purchase Order.  You can check out by uploading your Purchase Order as part of our checkout system.  

If you have questions, email me at [email protected] 

Do you accept purchase orders?

We do accept purchase orders (sent to this email address is fine) OR you can upload them directly when checking out at pitchpublications.com/shop.

When you pay via purchase order, there will be a chance to upload the PO and then we will issue invoices,etc. directly through the system.

I also have a W9 form available if you need that for accounting. Email me at [email protected] for the W9.

Once the purchase is made, I will send additional instructions on how to get digital materials to your music teacher (if you are the bookkeeper making the order).

Am I responsible for tax or duties?
Due to current tax laws, sales tax is only charged to physical shipped goods for those in the state of Georgia, United States.  If you are with a school and have a tax exempt form, please contact me so I may adjust your tax rate.

International customers are responsible for all customs/duties charged by their applicable country.

Note: this is subject to change at any time to comply with local, national, and international tax laws.

Digital Purchases

How do I access my digital items?

There are two ways to get to your purchased downloads:

  1. An automatic email with the download link is generated every time you make a purchase so check your inbox and spam/junk box then click on the link in the email.
  2. Log in to your account and you will find a list of your purchases, which you can download at any time onto any of your devices.
My Download has a File-Path Error and won't open!

This problem seems to be a character length problem when files are in the Downloads folder on a PC. 

The Downloads folder is buried so deep on the computer that it causes issues. 

Try downloading what you need to My Documents instead of Downloads and see if that helps!!

Email me with additional questions at [email protected]

Multiple Licenses

I want to purchase multiple licenses for your product!

Great!  You can go ahead and checkout as normal with the quantity desired.  

Then have each person register for an account at pitchpublications.com/my-account and checkout with any of my free products.

Have them put in an order note the order number from the master purchase OR email me at [email protected] and I can issue the download.

Shipping

When will my product be shipped?
Products will be shipped within 3 business days of purchase unless otherwise noted.  If there is a problem with shipping your order, we will reach out to you with pertinent information.
How long does shipping take?
All shipped items are currently shipped via USPS.

In the continental US, shipping generally takes 3-5 business days.  Add 3 days for Alaska or Hawaii.  Shipping time for hard copy books is running about 7-10 business days due to book printing time.

Shipping outside the United States can take 30 days or more depending on customs.

Please contact me if you need expedited shipping.

Returns and Refunds

What is your return policy?
Digital Products
Due to the nature of these products, once a set is bought and downloaded, it cannot be returned. Please also ensure that you look carefully at what you are buying and read the details underneath each product before you make a purchase. Your satisfaction means a lot to us and will be happy to work with you, if you are unsatisfied.  If you have a problem or question about your order, please contact [email protected] so we may be of assistance.

Physical Products
We accept returns of physical products, but buyer will be responsible for all return shipping costs.  In addition, shipping costs will NOT be refunded.  Returns accepted for 30 days after purchase.

What is your refund policy?
Shipped Products – if there is a problem with your order, please contact us. No refunds will be considered after 30 days.

Digital Products – Due to the nature of these products, once a product is bought and downloaded, it cannot be returned. Please ensure that you look carefully at what you are buying and read the details underneath each product before you make a purchase. Your satisfaction means a lot to us and will be happy to work with you, if you are unsatisfied.

This is the home of Pitch Publications by Shelley Tomich. This is a fantastic music education blog and source of great elementary music lessons. Home of Rainbow Ukulele, Pitch Hill, and so much more! Engaging and time saving resources! Teach music. Love life. #elmused #pitchpublications

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