If you do not see your question below, please contact me so I can be of assistance!
General Questions
Which countries do you currently sell to?
Currently, Pitch Publications sells items to the United States, Canada, Japan, and Australia. Customers in other countries may purchase items from JWPepper, TES, or Teachers Pay Teachers. Feel free to contact me if you live in a country not listed and would like to inquire about shipping.
Where can I purchase Pitch Publications Products?
Currently, Pitch Publications’ materials are sold at Teachers Pay Teachers, JW Pepper, TES, and right here on Pitch Publications. Each product listed on these sites is identical. In addition, the regular price is identical at each location. However, sales price may fluctuate from location to location due to sales created by the individual sites (i.e. Teachers Pay Teachers site-wide sales offered by Teachers Pay Teachers).
Are there any advantages to buying at PitchPublications.com vs TpT, TES, etc.?
Yes! I am able to offer specific customer and product discounts not otherwise available at other sites. With that said, each product listed in multiple marketplaces has identical content. If you purchased the Science of Sound lesson at TpT, it is identical to the Science of Sound lesson purchased at PitchPublications.com. Individual sale prices may fluctuate due to sales offered by the parent company (i.e. Teachers Pay Teachers site-wide sales).
Payment
What form of payment do you accept?
We accept most major credit cards via PayPal and Stripe payments. We do NOT accept personal checks or money orders. We do accept checks when paying via Purchase Order. You can check out by uploading your Purchase Order as part of our checkout system.
If you have questions, email me at [email protected]
Do you accept purchase orders?
Purchase Orders are accepted and can be uploaded directly on my site! POs can be uploaded by the accounting manager for the school or the music teacher themselves.
IF YOU ARE THE ACCOUNTING MANAGER (BOOKEEPER, ETC)
1. Create Account
Create or login to account at Pitch Publications - https://pitchpublications.com/my-account
2. Tax Exempt
Submit for tax exempt (even though currently I only charge sales tax in GA, this will keep your account tax free in the future) here: https://pitchpublications.com/my-account/wte-tax-exempt/
(We will go in and mark you approved tax exempt!).
3. Place Order
Place your order on my site at pitchpublications.com/shop When you checkout, you can upload a PO as a payment method or pay via credit card. In order notes, just put the name and email address of the teacher the purchase is intended for.
Am I responsible for tax or duties?
International customers are responsible for all customs/duties charged by their applicable country.
Note: this is subject to change at any time to comply with local, national, and international tax laws.
Digital Purchases
How do I access my digital items?
There are two ways to get to your purchased downloads:
- An automatic email with the download link is generated every time you make a purchase so check your inbox and spam/junk box then click on the link in the email.
- Log in to your account and you will find a list of your purchases, which you can download at any time onto any of your devices.
My Download has a File-Path Error and won't open!
This problem seems to be a character length problem when files are in the Downloads folder on a PC.
The Downloads folder is buried so deep on the computer that it causes issues.
Try downloading what you need to My Documents instead of Downloads and see if that helps!!
Email me with additional questions at [email protected].
Multiple Licenses
I want to purchase multiple licenses for your product!
Great! You can go ahead and checkout as normal with the quantity desired.
Then have each person register for an account at pitchpublications.com/my-account and checkout with any of my free products.
Have them put in an order note the order number from the master purchase OR email me at [email protected] and I can issue the download.
Shipping
When will my product be shipped?
How long does shipping take?
In the continental US, shipping generally takes 3-5 business days. Add 3 days for Alaska or Hawaii. Shipping time for hard copy books is running about 7-10 business days due to book printing time.
Shipping outside the United States can take 30 days or more depending on customs.
Returns and Refunds
What is your return policy?
Due to the nature of these products, once a set is bought and downloaded, it cannot be returned. Please also ensure that you look carefully at what you are buying and read the details underneath each product before you make a purchase. Your satisfaction means a lot to us and will be happy to work with you, if you are unsatisfied. If you have a problem or question about your order, please contact [email protected] so we may be of assistance.
Physical Products
We accept returns of physical products, but buyer will be responsible for all return shipping costs. In addition, shipping costs will NOT be refunded. Returns accepted for 30 days after purchase.
What is your refund policy?
Digital Products – Due to the nature of these products, once a product is bought and downloaded, it cannot be returned. Please ensure that you look carefully at what you are buying and read the details underneath each product before you make a purchase. Your satisfaction means a lot to us and will be happy to work with you, if you are unsatisfied.
